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Ensuring Smooth Image Uploads: A Quick Guide for Our Users

Updated: Jul 30

Hello, dear ArchiVinci enthusiasts!


We're thrilled to see you engaging with our website and making the most of our features. One of the key functionalities we offer is the ability to upload image files. However, to ensure a seamless experience for everyone, we need to address a few important points about the types of JPEG files that can be uploaded.


Learn about the importance of using universal JPEG or PNG formats for file uploads.

Why We Need Universal JPEG/PNG Files

JPEG/PNG image files come in various forms, and while most are straightforward, some can include special features like HDR filters or unique metadata. These advanced options, while great for photography enthusiasts, can sometimes cause issues when uploading to our server. To keep things running smoothly, we require all uploaded images to be in a universal JPEG (or PNG) format without HDR filters or other complex elements.


How to Convert Your Images

We understand that not everyone is a tech wizard, and that's perfectly fine! We've made it simple for you. If your image file isn't in the required format, you can easily convert it using our built-in conversion tool. This tool ensures your images are compatible with our system, making the upload process hassle-free.


If You are Using an Iphone

If you are an Apple Iphone user and would like to upload the image directly from your camera roll. You can follow the steps in the video.


If you are not trying to upload an image directly from your camera roll. You can follow the steps below.


Quick Steps to Follow


  1. Check Your Image Format: Before uploading, ensure your image is a standard JPEG/PNG without HDR filters.

  2. Use Online Conversion Tools: If your image doesn't meet the requirements, use the conversion options available online. Just google "JPEG to JPG converter" if your image is in JPEG format or type in "PNG to JPEG converter" if you have a PNG image. Find a website that suits you and convert your image to the desired format(s).

  3. Upload and Enjoy: Once your image is in the correct format, go ahead and upload it. You're all set!


We appreciate your cooperation and understanding. By following these simple steps, you'll help us maintain a smooth and efficient service for everyone. If you have any questions or need assistance, don't hesitate to reach out to our support team.


Happy uploading!


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